Job Description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are thrilled to announce the anticipated grand opening of The Reserve Falls Church in the early part of 2027. We have begun the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best-in-class clinical team, establish strong systems and standards, and create an exceptional resident experience from the ground up.

This is not an immediate opening, however, we will begin conducting interviews with qualified applications.

Responsibilities:

• Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments for all residents as required by community policy and as described/allowed in Nurse Practice Act or other state regulation.
• Monitor the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines.
• Monitor the efficient and effective use of all Wellness department resources within the established and approved budget and team member levels.
• Ensure that each team member follows established safety regulations, including fire protection, infection control, bloodborne pathogens, hazardous waste, and quality assurance procedures.
• Supervise the timely and accurate completion of all documentation required for monthly billings for resident services, ancillary charges, and changes in resident care.
• Review and follow-up on community incident reports that are health or injury related and develop/monitor plans of correction in accordance with community policies and procedures.
• Report all emergency situations, reportable incidents, team member issues and observable changes in resident behaviors and/or health status to the Executive Director.
• Perform continuous, ongoing supervision of Health and Wellness team members, including but not limited to training, counseling/corrective action, motivating, and performance appraisals.
• Participate in regulatory inspections and surveys. Supports and follows up in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions.
• Oversee and assist in the recruitment and selection of caring, competent care team members.
• Participate in community Quality Management Program (QMP) committee.
• Conduct care plan conferences with each resident and responsible family members.
• Actively partner with the sales team to be available to discuss with prospective residents the wellness services of the community.
• Present a professional demeanor that communicates the community philosophy of care and services to current and prospective residents.
• Handle all resident, family and team members concerns and complaints in a polite, caring, and professional manner.
• Order wellness department supplies as well as durable medical equipment as needed. Ensure that supplies and equipment are billed properly.
• Coordinates or oversees scheduling of in-house ancillary medical services, such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. and ensures they are completed.
• Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare-related services.
• Work directly with and cooperates with outside healthcare practitioners, consultants, physicians/providers, and all other outside providers in the coordination of resident care.
• Oversees and provides training and education to caregivers on an ongoing basis with classroom in-services and situation-specific training. Oversees all team members assigned for completion of required training in community learning management system.
• Performs on-site evaluations of residents admitted to alternate care environments for treatment and maintains contact with resident families with the intent of returning resident to the community.
• As described and allowed in the Nurse Practice Act, assesses health, oversees medication administration, oversees functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness, and maximizes the residents’ opportunity to remain in their environment.
• Evaluates residents, documents change in condition, and notifies Executive Director, resident’s physician, and resident’s legally responsible party/family of residents’ condition and reactions. Communicates with providers regarding residents’ status and condition changes.
• Assists in keeping the environment safe for associates to reduce the occurrence of Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
• Performs on-call duties on a rotating basis with other wellness department managers.
• Works as manager of the day as directed by Executive Director.
• Other duties as assigned by the Executive Director.

Requirements

• A registered nurse, licensed practical nurse, or licensed vocational nurse from an accredited nursing program licensed to practice as required by state regulations.
• A valid driver’s license
• CPR Certified and knowledge of basic first aid
• Experience in direct patient care and assessments/observation of clinical conditions.
• Experience in recruiting, training, and managing people in the healthcare field.
• Minimum 3-5 years’ experience at a department head level in Assisted Living or a related industry.
• Must complete all state required training to maintain licensure or certification.
• Able to work flexible work hours due to demands of position.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Computer proficiency in Microsoft Office and other technologies
• Able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals. 
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. 
• Ability to write reports and business correspondence.
• Builds and maintains productive, work-focused relationships with team, residents, their families, corporate, regional, and divisional resources and within the community.
• Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
• Function as a role model for team members by being punctual, neat, and clean in appearance.
• Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

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